Returns & refunds

Starting a return

Review the applicable return window and contact support with the order, item and reason. Wait for return instructions before sending anything.

Condition and shipping

Items should retain their original condition, accessories and packaging. Follow the provided address and method; costs depend on the terms communicated for the case.

Inspection and refund

Returned items are inspected after arrival. Where approved, refunds are issued to the original payment method. Report damage or faults promptly and include photographs.